Apply for
support

• We understand that talking about your finances can sometimes feel overwhelming. You’ll receive ongoing support from a dedicated member of our friendly team to guide you through the process in complete confidence.
• You’ll be asked to provide documents to confirm your identity and demonstrate you meet the eligibility criteria in terms of insurance service, financial hardship and misfortune.
• When considering an application, we look at the household in its entirety. So, if other people live with you, we’ll need details of their finances and circumstances too.
• After you’ve submitted your application and the documentation we’ve requested, we’ll confirm receipt and outline the next steps. This is likely to include a video call or a face-to-face meeting which we aim to arrange within a week of receiving the necessary information from you. 
• During a call or home visit, our welfare team or local visitor will talk to you about the issues you’re facing and review the information you’ve provided to make sure we have everything we need to move your application forward. 
• If your household income isn’t meeting day-to-day essential costs, we’ll suggest ways to maximise income and reduce non-essential spending. We might also signpost you to claim any welfare benefits you may be entitled to.
• Once we have all the information we need, the Charity will consider your application and let you know our decision as soon as we possibly can.

Visit our FAQs to find out more information about our eligibility criteria and the application process.