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Thank you for applying to The Insurance Charity.
We are currently experiencing an exceptionally high demand for our financial grants service. At the same time, our small team is managing a significant volume of enquiries and applications, so we are unable to begin reviewing new applications immediately.
Please be aware that applications submitted at this time may not be reviewed for 4-6 weeks, and overall processing times will be considerably longer than our usual service standards. Applicants should therefore expect a delay before receiving further communication from us.
We understand that many people apply to the Charity during difficult or uncertain circumstances, and that waiting for a response can be worrying. Please be assured that every application is important to us and will be assessed fairly, carefully and with compassion.
We kindly ask applicants not to contact us for progress updates during the first 4-6 weeks following submission, unless there has been a significant change in circumstances. This helps our team spend as much time as possible reviewing applications and providing support to those who have already applied.
We sincerely appreciate your patience and understanding during this period and will be in touch as soon as we can progress your application.
What to expect
- We understand that talking about your finances can sometimes feel overwhelming. You’ll receive ongoing support from a dedicated member of our friendly team to guide you through the process in complete confidence.
- You’ll be asked to provide documents to confirm your identity and demonstrate you meet the eligibility criteria in terms of insurance service, financial hardship and misfortune.
- When considering an application, we look at the household in its entirety. So, if other people live with you, we’ll need details of their finances and circumstances too.
- After you’ve submitted your application and the requested documentation, we’ll confirm receipt and outline the next steps. This is likely to include a video or telephone call, which we aim to arrange within a week of receiving the necessary information from you.
- During a call, we’ll discuss the issues you’re facing and review the information you’ve provided to ensure we have everything we need to move your application forward.
- If your household income isn’t meeting day-to-day essential costs, we’ll suggest ways to maximise income and reduce non-essential spending. We might also signpost you to claim any welfare benefits you may be entitled to.
- Once we have all the information we need, the Charity will consider your application and let you know our decision as soon as we can.
Visit our FAQs to find out more about our eligibility criteria and the application process.
